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September 2, 2020

42 Common Errors and Suggested Solutions in GST Portal

by shivam jaiswal in GST, GST Circular Notification

42 Common Errors and Suggested Solutions in GST Portal

1. Error Code- 404- No documents found

 Error Category / Form- Download File request

Error Massage – Document not Found/ File not Found.

Why this Error Come?

This error occurs when the time allotted for a file download (24 hours) expires. So, after lapse of that time, if the download link is clicked, the afore-mentioned error occurs, as the file is no longer available for download.

Suggest Solution- Taxpayer should raise a new file generation request for the required file and should download the file from the fresh link available on the respective form page.

2. Error Code- 9018

Error Category / Form-Application Issue

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.



3. Error Code- 9021

Error Category / Form- Application Issue

Error Massage –Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.


4. Error Code- AD-VPAU-9001

Error Category / Form-Application Issue

Error Massage –Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.


5. Error Code-AP-FOAS1003

Error Category / Form- Appeal

Error Massage –Order number entered is invalid.

Why this Error Come?

This error is typically seen when number entered by the Taxpayer is incorrect while fetching the demand details for any order type.

Suggest Solution-The order number entered by the Taxpayer should be correct and match with the order received from officer (Applicable for all types of orders

6. Error Code-AP-FOWC1002

Error Category / Form- Appeal

Error Massage –Please enter valid order number.

Why this Error Come?

This error is typically seen when order number entered by the Taxpayer is incorrect while making payment against the demand.

Suggest Solution-The order number entered by the Taxpayer should be correct and should match with the order received from Assessment Officer.

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7. Error Code – CM-CSCS9020

Error Category / Form-Application Issue

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.


8. Error Code-GSTR9C – Prepare Offline Errors in File Generation

Error Category / Form-GSTR9C Offline

Error Massage –Taxpayer gets a File Generation in Progress error when he/she tries to download JSON from GSTR-9C portal Download tab.

Why this Error Come?

Taxpayer gets this error while trying to download JSON from the Download tab without uploading any processed JSON in the Upload tab or without uploading any documents.

Suggest Solution- Taxpayer is advised to upload a JSON in the Upload tab, and status should appear as -Processed. The taxpayer can then proceed to download JSON from Download tab and open the same in GSTR-9C Offline utility, as shown in help video.


9. Error Code – GSTR9C – Prepare Offline Errors in Generating JSON

Error Category / Form-GSTR9C Offline

Error Massage –Taxpayer gets the following error on clicking Generate JSON button – There was an error while signing the JSON. Please click on generate JSON again.

Why this Error Come?

This error occurs when wsweb.html file is missing or not recognized by GSTR-9C Offline tool.

Suggest Solution- Save wsweb.html with updated time-stamp so that the offline tool can recognize the file, as shown in video, to solve this error.

10. Error Code – GSTR9C – Prepare Offline Errors in opening JSON

Error Category / Form-GSTR9C Offline

Error Massage –Taxpayer gets a Run Time error when opening JSON in GSTR-9C Offline Tool downloaded from GSTR-9C portal Download tab.

Why this Error Come?

This error occurs when the Taxpayer has uploaded documents – P&L statement, Balance sheet, etc and without uploading any GSTR-9C JSON in the Upload tab, the taxpayer proceeds to download JSON from Download tab.

Suggest Solution-Taxpayer is advised to upload a GSTR-9C JSON generated from the offline tool in the Upload tab, and the status for that uploaded JSON should appear as -Processed. Then, the taxpayer can proceed to download JSON from Download tab, and then open the same in GSTR-9C Offline utility, as shown in help video.

11. Error Code-GSTR9C – Prepare Offline Errors in Processing JSON

Error Category / Form-GSTR9C Offline

Error Massage –After uploading JSON in GSTR-9C portal Upload tab, the Taxpayer gets JSON status as Processed with Error instead of Processed.

Why this Error Come?

This error occurs when the Taxpayer generates a JSON with some incorrect values and then uploads the same in GSTR-9C Portal Upload tab.

Suggest Solution- The Taxpayer should download the error JSON generated by the portal, open the same in GSTR-9C Offline Utility and make necessary corrections.  The Taxpayer can also take help from GSTR-9C Extract PDF for the same. After making corrections, taxpayer should generate JSON again, sign the same and upload that newly-generated JSON to GSTR-9C Upload tab, as shown in help video.


12. Error Code-GSTR9C – Prepare Offline Errors in Signing

Error Category / Form-GSTR9C Offline

Error Massage –Taxpayer gets server connection error when trying to sign GSTR-9C generated JSON.

Why this Error Come?

This error occurs when the certificate presented by GST Signer is not trusted by the host system.

Suggest Solution- Taxpayer is advised to import the certificate in Trusted Root certificates store as shown in video to solve this error.


13. Error Code-LG9060

Error Category / Form-Ledgers

Error Massage –Checksum validation: Failed

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

 Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.


14. Error Code- LG9069

Error Category / Form-GSTR3B

Error Massage –Offset the CGST credit against the CGST liability first before cross-utilization. If error persists quote error number {0} when you contact customer care for quick resolution.

Why this Error Come?

This message is shown when taxpayer tries to offset his/her liability for a particular return period after changing the auto fill cross utilization of CGST, SGST, IGST and CESS credits which is not as per the rules defined by GSTN.

Suggest Solution-Taxpayer is advised to refer to the help section on the payment page to follow the rules of cross utilization of ITC .CGST input tax credit shall first be utilized towards payment of CGST liability and the amount remaining, if any, may be utilized towards the payment of IGST liability. CGST credit shall be utilized only if IGST credit is not available.

15. Error Code-LG9072

Error Category / Form- GSTR3B

Error Massage –Not a valid cross-utilization Scenario

Why this Error Come?

This error occurs when the cross-utilization rules for utilization of ITC credit are not followed properly.

Suggest Solution-The validation rules are available on the help section of payment page in GSTR-3B. Follow those rules to prevent this error.

16. Error Code- LG9074

Error Category / Form-GSTR3B

Error Massage –Offset the CGST credit completely against IGST tax liability before utilizing SGST credit.If error persists, please call GST Helpdesk or log your issues on Grievance Redressal Portal for GST and quote the error code.

Why this Error Come?

This error message is shown when the taxpayer tries to offset his/her liability for a particular return period after changing the autofill cross utilization of CGST, SGST, IGST and CESS credits which is not as per the rules defined by GSTN.

Suggest Solution-Taxpayer is advised to refer to the help section on the payment page to follow the rules of cross-utilization of ITC and offset the CGST credit completely against IGST tax liability before utilizing SGST credit.

17. Error Code- LG9097

Error Category / Form-GSTR3B

Error Massage –Invalid tax act

Why this Error Come?

The validation of the Major and Minor heads are taken on the basis of the input provided. In case the input is not under the category mentioned, then this error will be shown.

Suggest Solution- The validation rules are available on the help section of payment page in GSTR-3B. Follow those rules to prevent this error.

18. Error Code-LU-LUAC-9019

Error Category / Form-Application Issue – LUT

Error Massage –Something seems to have gone wrong while processing your request. Please try again. If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.

19. Error Code-LU-LUAS-9018

Error Category / Form- LUT

Error Massage – Missing Hierarchy of Jurisdiction.

Why this Error Come?

Such Error comes when the Hierarchy of Jurisdiction of the taxpayer is not updated in the master data.

Suggest Solution-This is not a technical issue. Please contact your Jurisdictional Tax Officer to update the Jurisdiction of your application so that the LUT application can be filed successfully.Once the jurisdiction gets updated, kindly submit a new LUT, without referring to any draft LUT from -My Saved Applications. If the issue still persists, kindly raise another ticket along with screenshot of the issue/error.


20. Error Code-LU-LUAS-9021

Error Category / Form- LUT

Error Massage –DSC re-register issue.

Why this Error Come?

Such Error comes when DSC of the Taxpayer is not updated or registered on our portal.

Suggest Solution-This is due to absence of PAN-based DSC certificate inside the dongle/USB attachment. Kindly check the dongle/USB attachment for a PAN-based DSC certificate inside.

21. Error Code – LU-LUWS-9021

Error Category / Form-Application Issue – LUT

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.


22. Error Code – RET000072

Error Category / Form- GSTR9

Error Massage –Unable to process your request.If error persists quote error number RET000072 when you contact customer care for quick resolution.

Why this Error Come?

This error occurs in case of an issue with the application while processing Taxpayer’s request when he/she clicks on Proceed to File.

Suggest Solution-For a quick resoltuion, kindly raise a ticket along with screenshot and time stamp of the error occurrence.

23. Error Code – RET00009

Error Category / Form-GSTR9

Error Massage –Return already under process. If error persists, quote error number RET00009 when you contact customer care for quick resolution.

Why this Error Come?

This error occurs when the return filed by the taxpayer is already under process and he/she is trying to submit it again.

Suggest Solution-The taxpayer should wait for at least a day for his request to get processed. If the issue persists, taxpayer can raise a ticket with screenshot of the error and time stamp of occurrence.


24. Error Code – RET12501

Error Category / Form-Application Issue

Error Massage – Unable to process your request. If error persists quote error number RET12501 when you contact customer care for quick resolution.

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.

25. Error Code-RET147

Error Category / Form-GSTR3B

Error Massage –GSTR3B can be filed only after end of tax period and also ensure GSTR-3B for last tax period has been filed.

Why this Error Come?

This error is shown to the taxpayer when he is trying to file GSTR3B for a particular return period in the same month.

Suggest Solution-The taxpayer should file GSTR3B only after end of the tax period and he/she should also ensure that GSTR-3B for last tax period has been filed.

26. Error Code – RET2X91230

Error Category / Form-TDS/TCS Credit Received Form

Error Massage –Please take action and try again.

Why this Error Come?

Whenever a Taxpayer tries to file the form -TDS/TCS Credit Received without taking action on the records auto-populated from GSTR-7 or GSTR-8, this error message is shown.

Suggest Solution-Taxpayer is advised to take action on the records auto-populated from GSTR-7 or GSTR-8.


27. Error Code – RET49115

Error Category / Form-GSTR4

Error Massage –CGST and SGST (if present) should be zero for Inter State Supply. IGST should be greater than or equal to zero.

Why this Error Come?

For Inter state outward supply, if the Taxpayer has entered CGST and SGST amount greater than zero and IGST amount as zero, this error will be shown.

Suggest Solution-For Inter-state outward supply, CGST and SGST (if present) are not applicable as per GST Law and hence should be zero for the same. Further, IGST shall be greater than or equal to zero.

28. Error Code – RF-FCAS-9017

Error Category / Form-Application Issue

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.



29. Error Code – RT-3BAS1013

Error Category / Form-GSTR3B

Error Massage –Your Save Request for GSTR-3B is already being processed for Current Return Period.

Why this Error Come?

This error is typically seen when a request to save data in a particular return period of GSTR3B return is already being processed and taxpayer tries to send another save request.In such situations, taxpayer will not be allowed to save request and must wait until this existing request is processed successfully.

Suggest Solution-Taxpayer must wait for some time till the existing request is processed successfully and until taxpayer sees a message saying-GSTR3B details saved successfully or Last save request has been processed successfully. Taxpayer will not be able to send another save request into the system for same return period of GSTR3B return unless previous request has been processed successfully.

30. Error Code – RT-3BAS1031

Error Category / Form-GSTR3B

Error Massage –Authentication has failed at emas. If error persists quote error number RT-3BAS1031 when you contact customer care for quick resolution.

Why this Error Come?

This error is seen at filing page while filing with DSC. The error generally comes because taxpayer may be trying to sign the return filing with a signature associated to a PAN different than the PAN of selected signatory.

Suggest Solution-Taxpayer is advised to carefully select the correct signatory from the drop down list of signatories and choose the signature of the said signatory on Emsigner tool while signing the return

31. Error Code-RT-3BAS1043

Error Category / Form-GSTR3B

Error Massage –OTP is either expired or incorrect. If error persists quote error number RT-3BAS1043 when you contact customer care for quick resolution.

Why this Error Come?

This message is shown to the taxpayer when the OTP used to file GSTR3B form has expired as there is an expiry time of 10 minutes for every EVC OTP or the OTP entered by taxpayer is incorrect.

Suggest Solution-Taxpayer must re-generate the EVC OTP, which is shared via SMS on his/her registered phone number or registered Email and then type the same correctly. Incorrect entering of even a single letter or digit will not allow the filing process to complete.

32. Error Code – RT-3BAS1055

Error Category / Form- GSTR3B

Error Massage –You have SUBMITTED TRAN-1 form but have not FILED it. You are requested to FILE the same before submitting this return.

Why this Error Come?

This error is shown to the Taxpayer while submitting the returns when his/her TRAN-1 form has not been filed.

Suggest Solution-Taxpayer is advised to file his/her TRAN-1 form first and then continue with the filing of GSTR3B.

33. Error Code – RT-3BAS1059

Error Category / Form-GSTR3B

Error Massage –The information found in form seems old and invalid. Please save your form again in each section and then try to proceed with Payment. If error still persists quote error number RT-3BAS1059 when you contact customer care for quick resolution.

Why this Error Come?

Taxpayer gets this message while trying to make payment and submit his/her Form GSTR3B for a particular return period without saving the form recently.

Suggest Solution- Taxpayer is advised to go back to the tiles page, save the GSTR3B form again and then try to submit it.



34. Error Code – RT-3BAS1076

Error Category / Form-GSTR3B

Error Massage –GSTR3B is not filed for previous period <Return period>. If error persists, quote error number RT-3BAS1076 when you contact customer care for quick resolution.

Why this Error Come?

This message is shown to let the taxpayer know that Form GSTR3B cannot be filed for a return period unless the same return for the previous tax period has been filed.

Suggest Solution-Taxpayer must save, offset and file returns for all previous tax periods first. i.e. starting from the month of his registration approval in GST system.GSTR3B is supposed to be filed sequentially and system does not allow filing in any random order.

35. Error Code-RT-3BSS103

Error Category / Form-GSTR3B

Error Massage –Same POS is repeated in inter state supplies list.

Why this Error Come?

Occurs when same POS is being used more than once in section 3.2 of GSTR3B form. Taxpayer must use one POS only once and mention consolidated value in a single entry itself.

Suggest Solution- Taxpayer needs to remove repetitive POS entries from payload and must mention consolidated amount value in a single entry for each corresponding POS.

36. Error Code – RT-3BWS-9018

Error Category / Form-Application Issue- GSTR3B

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution.

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.



37. Error Code – RT-3BWU-9018

Error Category / Form-Application Issue- GSTR3B

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.

38. Error Code – RT-CADS-1002

Error Category / Form-DSC

Error Massage –This is a common error for all forms for use of invalid PAN or sign while filing a form using DSC.

Why this Error Come?

This is a common error for all forms for the use of invalid PAN or sign while filing a form using DSC.For instance, if a Taxpayer is trying to sign a filing using DSC with a signature that is not corresponding to the PAN number of chosen authorized signatory.

Suggest Solution-Taxpayer needs to use the correct signature as per signatory selected.

39. Error Code-RT-CADS-9017

Error Category / Form-Application Issue

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.


40. Error Code – RT-CWRS9018

Error Category / Form-Application Issue

Error Massage –Something seems to have gone wrong while processing your request. Please try again.If error persists quote error number {0} when you contact customer care for quick resolution

Why this Error Come?

This error occurs in case of an issue with the application while processing the request of the taxpayer.

Suggest Solution-For quick resolution, kindly raise a ticket along with screenshot and time stamp of the error occurrence.

41. Error Code – RT-SCVU101

Error Category / Form-GSTR3B Offline

Error Massage –Error in json structure validation. If error persist quote error number RT-SCUV101 where you contact customer care for quick resolution.

Why this Error Come?

Taxpayer gets this message while trying to upload the JSON created using offline utility of GSTR3B but has made some changes to the JSON before uploading it.

Suggest Solution-Taxpayer is advised to create the JSON file again using the GSTR3B offline utility and upload it directly without making any changes

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