New Income Tax E-Filing Portal – 90 unique issues received

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF REVENUE

RAJYA SABHA
UNSTARRED QUESTION NO-225
ANSWERED ON-20.07.2021

NEW INCOME TAX E-FILING PORTAL

225. Sbri Sanjay Seth:

Shri K.C. Venugopal:

Will the Minister of FINANCE be pleased to state:

a) whether Government has launched a new income tax e-filing portal recently and, if so, the details thereof and the aims and objective behind the move;

b) whether technical glitches have been faced after the launch of the portal;

c) if so, whether the Government has invited comments from stakeholders on the technical glitches being faced by them and if so, the details thereof.

d) whether the technical glitch has been fixed by the company and if not. the time by which the problem will be fixed?

ANSWER

MINISTER OF STATE IN MINISTRY OF FINANCE (SHRI PANKAJ CHAUDHARY)

(a) Yes, the Government has launched a new income tax e-filing portal as part of the Integrated e-Filling and Centralized Processing Centre 2.0 Project. The first phase of the project for Centralized processing Center 2.0 was commenced in November 2020 and over 5.93 Cr Income Tax Returns have been processed in the new system since then, The broad objectives of this project are listed as under.

Faster and accurate outcomes for taxpayer.
First time right approach.
Enhancing user experience at all stag..
Improving taxpayer awareness and education through continuous engagement.
Promoting voluntary tax compliance.
Managing outstanding demand.

(b) Yes, taxpayers, tax professionals and other stakeholders have reported glitch in the functioning of the new portal

(c) Suggestions in respect of the glitches on the portal were invited online. More than 700 mails detailing over 2,000 issues including 90 unique issues/problems in the portal were received from various stakeholders including ICAI, too professionals and tax payers. Moreover, Multiple interactions have been held with the representatives from ICAI and tax professionals.

d) Infosys has acknowledged the technical issue in the functioning of the portal and have informed that technical issues noticed in the functioning of the portal are continuously being resolved. Some of the initial issues experienced by tax payers regarding slowness of the portal, non-availability of certain functionalities or technical issues in functionalities have been mitigated. The Department is taking corrective measures through Infosys based on feedback from taxpayers, tax professionals and representative of ICAI.

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