CBIC and DGFT creates helpdesk for custom clearance for essentials in Covid related import

Dedicated Helpdesk by CBIC for Handholding Trade, Industry and Individuals to expedite Customs Clearance of Imports related to COVID including Oxygen and oxygen related equipments etc

Central Board of Indirect Taxes and Customs (CBIC) has set up dedicated helpdesk to handle queries related to Covid related Imports and handhold the trade, industry and individuals  for expeditious customs clearance. As you are aware, the Government of India is committed to ensure seamless and quick customs clearance of COVID related imports, so that it reaches the users/beneficiaries in time.

Queries and requests are being received by the Department from various quarters. These relate to availability of duty exemption benefits,   to clearance procedures, registration requirements from various ministries etc. In order to streamline this  process and cater to all the queries and grievances of the trade, a dedicated cell I has been  set up by the CBIC.

To handhold the trade relating to clearances, an online form has been created under this URL ( https://t.co/IAOQenWwO2) to seek details in a structured format and redress the grievances,at the earliest. For general queries, the users may send an email through icegatehelpdesk@icegate.gov.in or call up toll free number 1800-3010-1000. The requests being received at Helpdesk  will  be closely monitored for early resolution.

Further, to resolve the grievances at the local level,  zonal level nodal officers have also been nominated and this list can be found in the following URL (https://www.cbic.gov.in/resources//htdocs-cbec/CBIC%20Nodal%20Officers%20for%20Covid%2019%20Revised.pdf).

Shri Gaurav Masaldan, Joint Secretary, Customs will be the nodal officer in the CBIC for  appropriate  resolution of grievances and expeditious clearances of goods, relating to Covid related equipment and raw materials, especially oxygen and oxygen related equipment   In case of non- resolution of grievances through the helpdesk or zonal officers, the same may be escalated by way of a self-explanatory SMS or Whatsapp on his number : 9810619628 or email: masaldan.gaurav@nic.in.

Operationalisation of DGFT ‘COVID-19 Helpdesk’ for International Trade related Issues

Department of Commerce, Government of India and Directorate General of Foreign Trade(DGFT) have undertaken to monitor the status of exports and imports, and difficulties being faced by trade stakeholders in view of the surge of COVID-19 cases. DGFT has accordingly operationalised a ‘COVID-19 Helpdesk’ to support and seek suitable resolutions to issues arising in respect of International Trade.

 This ‘COVID-19 Helpdesk’ would look into issues relating to Department of Commerce/DGFT, Import and Export Licensing Issues, Customs clearance delays and complexities arising thereon, Import/Export documentation issues, Banking matters etc. Helpdesk would also collect and collate trade related issues concerning other Ministries/Departments/Agencies of Central Government and State Governments and will co-ordinate to seek their support and provide possible resolution(s).

All stakeholders, particularly the Exporters and Importers, may submit information on the DGFT website and submit information relating to their issues on which support is required using the following steps—

1. Navigate to the DGFT Website (https://dgft.gov.in)           Services           DGFT             Helpdesk Service
2.  ‘Create New Request’ and select the Category as ‘Covid-19′
3.  Select the suitable sub-category, enter the other relevant details and submit.

Alternatively, One can send their issues to email id: dgftedi@nic.in with the subject header: Covid-19 Helpdesk or call at Toll Free No 1800-111-550

The status of resolutions and feedback may be tracked using the Status tracker under the DGFT Helpdesk Services. Email and SMS would also be sent as and when the status of these tickets are updated.

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