How to file GST Grievance Archives

Stepwise Online Process to file GST & Payment related Grievance via GST PMT-07 Filing

Introduction

GST not being a very old law is certain to face problems on portal from its end users. Fortunately this has been taken into consideration by the GST Department, It team by facilitating the GST Portal with a Grievance Redressal Portal for GST. This is an online portal which enables users to put forth their grievances online and provides and resolves solutions online. It is some kind of relief to resolve problems faced by end users. In this article we shall see the process of how to report and file a grievance and what are the types of grievances covered under this Grievance Redressal Portal for GST.

Advantages of Grievance Redressal Portal for GST

Enable the user to lodge his complaint and raise tickets himself.
To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.
Enable the tax payer to check the progress of resolution of his complaint by using the ticket number (acknowledgement number generated after a complaint is lodged).
Check the resolution comments in case the complaint/ticket is closed.
Based on selection of category/subject and sub-category, portal provides relevant FAQ/pages of User manual to help the user resolve the problem faced by him.

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List / Types of Grievance that can be address on the Redressal Portal for GST

OTP not received
GSTR6- General Error
Amendment of non-core fields- General Error
ASMT-17- Error in filing withdrawal application
Tran3- General Error
GSTR1 Online Filing- General Error
Cancellation application- General Error
Payments- Error during cancellation OTC Challan
New Registration- Approved but credentials not received
DRC06- Error in filing clarification
GSTR1 Online Filing- Issues in HSN wise summary of outward supplies
New registration- Invalid username or password while login
TDS application- Error while submit with DSC-EVC
Payments- Error during challan creation
EWB- User type not updating
New registration- General error
CMP08- Error in returns dashboard
CMP08- Issue in payment
CMP08- Error during save form
CMP08- General error
DRC03- Issue in search
GSTR1 Online Filing- Error while adding B2C invoices
GSTR1 Online Filling- Error while adding B2B invoices
GSTR1 Online Filing- Multiple amendment of export invoices
GSTR9C Online Filing- General error
GSTR9C Online Filing- Error during auditor certification upload
GSTR9C Online Filing- Data mismatch
ITC04 Offline Filing- Data not getting reflected on portal
GSTR1 Online Filling- Issue in Credit_Debit Notes Reg
Payments- General Error
Tran2- Error in Utility
Payments- Error during cancellation OTC Challan
GSTR1 Online Filing- Issues with summary generation
New registration- application stuck in validation error
EWB- Invalid HSN Code
New registration- OTP not received on email-mobile
GSTR6- Issue with late fee
Payments- Challan- Receipt not generated
Email address or mobile number does not exist
Invalid mobile number
EWB-Invoice related issue
Penalty- Error in filing clarification
EWB unable to unblock
Password issues- Unauthorized user
Password extension request
Password reset request
API Portal- Login issue
API Portal- OTP not received
File Issue- unable to download file
Amendment of non-core fields- not able to load page
Amendment of non-core fields- changes are not reflecting in applicaton
New Registration- Pending for verification
RFD01- ARN not generated
RFD01- Error during application submission, validated with error
RFD 01- Unable to see ARN of refund application
RFD 01- Refund ARN not visible on sanctioning officer dashboard
RFD 01- Unable to change Bank account
RFD 01- Bank account validation failure
RFD 01- Unable to upload refund supporting documents
CMP08- Issue in payment
Payments- Challan- Receipt not generated
Payments- Not able to make payment
Payments- Ledger not updated
Payments- Duplicate payment made
Payments- Incorrect data in challan- receipt
Payments- Payment status not reflected correctly
GSTR8- Error while make payment_ offset
Challan payment related issues
GSTR3B Error while make payment_ offset
Bank- Challan payment related issues
RFD 01- Error while filing refund
RFD 01- Unable to see ARN of refund application
RFD 01- Refund ARN not visible on sanctioning officer dashboard
RFD 01- Unable to upload refund supporting documents
RFD01- RFD02 Acknowledgment not received for refund application
RFD01- RFD03- Unable to file fresh refund application after issuance of deficiency memo
RFD01- RFD04- Provisional refund order not issued
RFD01- RFD04- Payment order of provisional refund not received
RFD01- RFD04- Provisional refund amount not credited to bank account
RFD01- Unable to track status of refund application
RFD01- RFD05- Refund amount not credited to bank account
RFD01- RFD06- Final refund order not issued
RFD01- RFD06- Refund amount not credited to bank account
RFD01- RFD07B Refund withheld
RFD01A- Acknowledgment received but provisional refund not sanctioned for more than 10 days
RFD01A- Provisional refund sanctioned but final refund not received
RFD01A- Refund sanctioned but payment advice in RFD-05 not issued
RFD01A- Provisional refund sanctioned but amount not received
RFD01A- Final refund sanctioned but amount not received
RFD01A- Refund rejected but ITC not credited
RFD01A- Refund not received
Exports- Refund not received for validated shipping bills
GSTR6- Issue with late fee
RFD01A- Sanction order received but only SGST amount received
RFD01A- Sanction order received but only CGST amount received
GSTR4- Error during reset form
GSTR9- Mismatch in liability
GSTR9- Mismatch in ITC
GSTR9C Offline Filing- JSON validation structure error
GSTR3B- Revision post filing submission
GSTR3B Error while uploading JSON
GSTR3B- Error in cash- credit ledger balance

And any other issues prevailing on the portal

Following is the step wise process to file a grievance in GST

Step 1 Go to https://www.gst.gov.in/ and right at the end of the portal you will find Grievance Redressal Portal for GST click on the same.

Step 2: After clicking on Grievance Redressal Portal for GST it will redirect and open in a new web page outside GST portal- Click on proceed- The Redressal portal wi;; open on a new web page and 3 options will appear- Report issue, Check status and Feedback- Since you want to report a new issue select report issue

Step 3: After which you need to type your issue with the help of keywords- For e.g. Payment related issue, Otp related issue, Set of related issue etc as is applicable. On the basis of the key word typed the portal will show drop down and you can select as is appropriate to your concerned issue- the screen will update the category and sub category and you will have 2 options you can check FAQs for help and if its resolved there your work gets done or you can select the second option of No I want to lodge my complaint

Step 4: Once you select that you want to lodge the complaint you will have to fill details like the GSTN No, Name of the person who is lodging the complaint and email and mobile no to track the complaint once lodge, further you are to issue description of the complaint in maximum 500 words here you are required to enter all mandatory details and important information required to resolve your issue and your also required to upload relevant JSON file where you are getting error along with screen-shots to help investigation of the error as attachment. After which you enter the captcha code and submit your grievance

( Note: Only PNG, JPG, JPEG, PDF and JSON files are allowed as attachment and The allowed size limit for attachments is 5MB, all attachment combined)

Step 5: Once Complaint is lodged a ticket no is raised for further reference so that you can track the complaint and check the status of your complaint. To track complaint status select check status and enter the Ticket Reference Number and captcha code and you can receive the status update. You will also receive a mail once your complaint is lodged on the email you provided and also receive sms for the same. If any further information to resolve query is required the same shall be communicated to you on your email provided while lodging the complaint

If Taxpayers have only payment related grievances and require speedy redressal you can resolve your issue on the GST portal itself with the following steps

After selecting GST PMT-07 you will be asked to fill baisc details. This GST PMT-07 can be filed only on two grounds
- Amount debit from bank account and cash ledger is not updated
- NEFT/RTGS related issues

Further you are to select your relevant state- Enter your GSTN No- Name and Address of business- Name of Complainant- Email Id & Mobile No- Description of grievance(4000 character maximum limit)- Choose and upload the supporting document (Only PDF or JPEG format and maximum file size 500 KB)- Enter the CPIN and submit with EVC or DSC

After submission your Complaint will be registered and you will recevie a grivenace no for status enquiry also you will recevie mail from the department addressing your grivenaces and resolving the problem.

For any queries email at info@facelesscompliance.com

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