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April 23, 2020

Stepwise Online Process to file GST Grievance & Payment related Grievance via GST PMT-07 Filing

by facelesscompliance in GST, GST Circular Notification

Stepwise Online Process to file GST & Payment related Grievance via GST PMT-07 Filing

Introduction

GST not being a very old law is certain to face problems on portal from its end users. Fortunately this has been taken into consideration by the GST Department, It team by facilitating the GST Portal with a Grievance Redressal Portal for GST. This is an online portal which enables users to put forth their grievances online and provides and resolves solutions online. It is some kind of relief to resolve problems faced by end users. In this article we shall see the process of how to report and file a grievance and what are the types of grievances covered under this Grievance Redressal Portal for GST.

Advantages of Grievance Redressal Portal for GST

  • Enable the user to lodge his complaint and raise tickets himself.
  • To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.
  • Enable the tax payer to check the progress of resolution of his complaint by using the ticket number (acknowledgement number generated after a complaint is lodged).
  • Check the resolution comments in case the complaint/ticket is closed.
  • Based on selection of category/subject and sub-category, portal provides relevant FAQ/pages of User manual to help the user resolve the problem faced by him.

List / Types of Grievance that can be address on the Redressal Portal for GST

  • OTP not received
  • GSTR6- General Error
  • Amendment of non-core fields- General Error
  • ASMT-17- Error in filing withdrawal application
  • Tran3- General Error
  • GSTR1 Online Filing- General Error
  • Cancellation application- General Error
  • Payments- Error during cancellation OTC Challan
  • New Registration- Approved but credentials not received
  • DRC06- Error in filing clarification
  • GSTR1 Online Filing- Issues in HSN wise summary of outward supplies
  • New registration- Invalid username or password while login
  • TDS application- Error while submit with DSC-EVC
  • Payments- Error during challan creation
  • EWB- User type not updating
  • New registration- General error
  • CMP08- Error in returns dashboard
  • CMP08- Issue in payment
  • CMP08- Error during save form
  • CMP08- General error
  • DRC03- Issue in search
  • GSTR1 Online Filing- Error while adding B2C invoices
  • GSTR1 Online Filling- Error while adding B2B invoices
  • GSTR1 Online Filing- Multiple amendment of export invoices
  • GSTR9C Online Filing- General error
  • GSTR9C Online Filing- Error during auditor certification upload
  • GSTR9C Online Filing- Data mismatch
  • ITC04 Offline Filing- Data not getting reflected on portal
  • GSTR1 Online Filling- Issue in Credit_Debit Notes Reg
  • Payments- General Error
  • Tran2- Error in Utility
  • Payments- Error during cancellation OTC Challan
  • GSTR1 Online Filing- Issues with summary generation
  • New registration- application stuck in validation error
  • EWB- Invalid HSN Code
  • New registration- OTP not received on email-mobile
  • GSTR6- Issue with late fee
  • Payments- Challan- Receipt not generated
  • Email address or mobile number does not exist
  • Invalid mobile number
  • EWB-Invoice related issue
  • Penalty- Error in filing clarification
  • EWB unable to unblock
  • Password issues- Unauthorized user
  • Password extension request
  • Password reset request
  • API Portal- Login issue
  • API Portal- OTP not received
  • File Issue- unable to download file
  • Amendment of non-core fields- not able to load page
  • Amendment of non-core fields- changes are not reflecting in applicaton
  • New Registration- Pending for verification
  • RFD01- ARN not generated
  • RFD01- Error during application submission, validated with error
  • RFD 01- Unable to see ARN of refund application
  • RFD 01- Refund ARN not visible on sanctioning officer dashboard
  • RFD 01- Unable to change Bank account
  • RFD 01- Bank account validation failure
  • RFD 01- Unable to upload refund supporting documents
  • CMP08- Issue in payment
  • Payments- Challan- Receipt not generated
  • Payments- Not able to make payment
  • Payments- Ledger not updated
  • Payments- Duplicate payment made
  • Payments- Incorrect data in challan- receipt
  • Payments- Payment status not reflected correctly
  • GSTR8- Error while make payment_ offset
  • Challan payment related issues
  • GSTR3B Error while make payment_ offset
  • Bank- Challan payment related issues
  • RFD 01- Error while filing refund
  • RFD 01- Unable to see ARN of refund application
  • RFD 01- Refund ARN not visible on sanctioning officer dashboard
  • RFD 01- Unable to upload refund supporting documents
  • RFD01- RFD02 Acknowledgment not received for refund application
  • RFD01- RFD03- Unable to file fresh refund application after issuance of deficiency memo
  •  RFD01- RFD04- Provisional refund order not issued
  • RFD01- RFD04- Payment order of provisional refund not received
  • RFD01- RFD04- Provisional refund amount not credited to bank account
  • RFD01- Unable to track status of refund application
  • RFD01- RFD05- Refund amount not credited to bank account
  • RFD01- RFD06- Final refund order not issued
  • RFD01- RFD06- Refund amount not credited to bank account
  • RFD01- RFD07B Refund withheld
  • RFD01A- Acknowledgment received but provisional refund not sanctioned for more than 10 days
  • RFD01A- Provisional refund sanctioned but final refund not received
  • RFD01A- Refund sanctioned but payment advice in RFD-05 not issued
  • RFD01A- Provisional refund sanctioned but amount not received
  • RFD01A- Final refund sanctioned but amount not received
  • RFD01A- Refund rejected but ITC not credited
  • RFD01A- Refund not received
  • Exports- Refund not received for validated shipping bills
  • GSTR6- Issue with late fee
  • RFD01A- Sanction order received but only SGST amount received
  • RFD01A- Sanction order received but only CGST amount received
  • GSTR4- Error during reset form
  • GSTR9- Mismatch in liability
  • GSTR9- Mismatch in ITC
  • GSTR9C Offline Filing- JSON validation structure error
  • GSTR3B- Revision post filing submission
  • GSTR3B Error while uploading JSON
  • GSTR3B- Error in cash- credit ledger balance

And any other issues prevailing on the portal

Following is the step wise process to file a grievance in GST

Step 1 Go to https://www.gst.gov.in/ and right at the end of the portal you will find Grievance Redressal Portal for GST click on the same.

Step 2: After clicking on Grievance Redressal Portal for GST it will redirect and open in a new web page outside GST portal- Click on proceed- The Redressal portal wi;; open on a new web page and 3 options will appear- Report issue, Check status and Feedback- Since you want to report a new issue select report issue

Step 3: After which you need to type your issue with the help of keywords- For e.g. Payment related issue, Otp related issue, Set of related issue etc as is applicable. On the basis of the key word typed the portal will show drop down and you can select as is appropriate to your concerned issue- the screen will update the category and sub category and you will have 2 options you can check FAQs for help and if its resolved there your work gets done or you can select the second option of No I want to lodge my complaint

Step 4: Once you select that you want to lodge the complaint you will have to fill details like the GSTN No, Name of the person who is lodging the complaint and email and mobile no to track the complaint once lodge, further you are to issue description of the complaint in maximum 500 words here you are required to enter all mandatory details and important information required to resolve your issue and your also required to upload relevant JSON file where you are getting error along with screen-shots to help investigation of the error as attachment. After which you enter the captcha code and submit your grievance

( Note: Only PNG, JPG, JPEG, PDF and JSON files are allowed as attachment and The allowed size limit for attachments is 5MB, all attachment combined)

Step 5: Once Complaint is lodged a ticket no is raised for further reference so that you can track the complaint and check the status of your complaint. To track complaint status select check status  and enter the Ticket Reference Number and captcha code and you can receive the status update. You will also receive a mail once your complaint is lodged on the email you provided and also receive sms for the same. If any further information to resolve query is required the same shall be communicated to you on your email provided while lodging the complaint

If Taxpayers have only  payment related grievances and require speedy redressal you can resolve your issue on the GST portal itself with the following steps

Login to https://www.gst.gov.in/ and thereafter select Services- Payments- Grievances against payment (GST PMT-07)

  • After selecting GST PMT-07 you will be asked to fill baisc details. This GST PMT-07 can be filed only on two grounds
    • Amount debit from bank account and cash ledger is not updated
    • NEFT/RTGS related issues
  • Further you are to select your relevant state- Enter your GSTN No- Name and Address of business- Name of Complainant- Email Id & Mobile No- Description of grievance(4000 character maximum limit)- Choose and upload the supporting document (Only PDF or JPEG format and maximum file size 500 KB)- Enter the CPIN and submit with EVC or DSC
  • After submission your Complaint will be registered and you will recevie a grivenace no for status enquiry also you will recevie mail from the department addressing your grivenaces and resolving the problem.

For any queries email at info@facelesscompliance.com