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January 24, 2021

Traders Says E commerce companies Amazon, Flipkart, Zomato & Swiggy violating laws

by facelesscompliance in Compliance Law, Corporate Law

Traders Says E commerce companies Amazon, Flipkart, Zomato & Swiggy violating laws

Trade Association says E-Commerce Portal Amazon, Flipkart etc do not follow rule to Mandatory display of Country of Origin and Manufacturer, Seller Details on products sold on E-Commerce Portal. Food business operators like Zomato, Swiggy too flaunting rules

Detail Copy of Letter


Shri Piyush Goyal Hon’ ble Minister for Commerce & Consumer Affairs Government of India New Delhi

January, 2021
Dear Slui Piyush Goyal Ji,

Subject : Mandatory display of Country of Origin and Manufacturer, Seller Details on products sold on E-Commerce Portal of Amazon, Flipkart and other e-commerce portals.

We crave leave to invite your kind attention towards Legal Metrology (Packaged Commodities ) Rul.,2011 and Consumer Protection (E-Commerce) Rules,2020 where in it is specifically provided that the name of Manufacturer and Country of Origin should be displayed mandatorily with each products that are being sold on E Commerce Portals.


It has been observed that E-commerce entities conducting business in India including Amazon, Flipkart and many other such portals are highly violating the mandatory conditions spelled out in above Acts.

It is a pity that particularly in e-commerce every guidelines, Rules & Regulations, Laws and policies are being flouted openly and no Department has so far take any cognizance of compliance issue resulting in to a highly vitiated and mess like e-commerce trade of India Therefore, we request you to please direct the concerned officials and Agencies to take immediate note of this and take strict action against erring E-commerce entities.

In this context, we invite your attention towards Rule 10 of Legal Metrology (Packaged Commodities) Rule, 2011 which provide that e-commerce entities to display Name & Address of the Manufacturer, Name of the Country of Origin, common/generic name of the product, net quantity, best before/use by date (if applicable), maximum retail price, dimensions of the commodity etc. This Rule was introduced in June 2017 and provided a transition pe-riod of 6 months i.e. Rule were implemented from 1st January,2018 but even after a lapse of three years, the above rules are not being enforced by e-commerce companies prominently by Amazon, Flipkart etc. Failure to make declarations as above will amount to selling non-standard packages and will invite penalty under the above said Act including fine or imprisonment or both.

It is to be noted that similar obligations were imposed on e-commerce food business operators vide guidelines is-sued by the Food Safety & Standards Authority (FSSAI) on 2 February,2017. But such FBOs like Zomato, Swiggy etc. are not complying with the above rules. It is further to be noted that under Rule 4(2) of the Consumer Protection (E Commerce ) Rules,2020 provided that every e-commerce entity shall provide the following information fin a clear and accessible manner on its platform, displayed prominently to its users, namely, legal name of the e-commerce entity, principal geographic address of its headquarters and all branches, name and details of its website, and contact details like email address, fax, landline and mobile numbers of customer care as well as of grievance office .

It is highly regretted that to the best of our knowledge, no e-commerce entity has appointed a Nodal Officer, also complying with above provisions. Important rights of the consumers are being violated as they are not aware of the seller or description of the product at the time of purchase of products. There can not be two opinions that each law must be complied with both in letter and spirit . The are_specific Departments are required to ensure compliance of such rules but so far every department has utterly failed in its responsibility to keep a check and initiate action, in case of any violation.


kindly instruct concerned Departments to ensure compliance of above laws immediately

Thank You. With kind regards Truly Yours

National Secretary General

Confederation of All India Traders

Traders Says E commerce companies Amazon, Flipkart, Zomato & Swiggy violating laws

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