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December 25, 2020

Communication Between Taxpayers – How to use the facility on GST Portal

by CA Shivam Jaiswal in GST

Communication Between Taxpayers – How to use the facility on GST Portal

Communication between Recipient and Supplier Taxpayers on GST Portal

A facility of ‘Communication Between Taxpayers’ has been provided on the GST Portal, for sending a notification by recipient (or supplier) taxpayers to their supplier (or recipient) taxpayers, regarding missing documents or any shortcomings in the documents or any other issue related to it. This facility is available to all registered persons, except those registered as TDS, TCS or NRTP.

The main features of this facility are summarized as below:

A. How to use the facility on GST Portal : 

Taxpayers can send notification, view notification, send reply and view replies to the notifications on their dashboard after login.

a. To send notification navigate to – Services > User Services > Communication Between Taxpayers > and select Compose option.
b. To view any new notification received or any reply received select Inbox (Notification & Reply Received) option.
c. To view any new notification sent or reply sent select Outbox (Notification & Reply Sent) option.

B. How to send a Notification

a. While composing a notification under Send New Notification tab, select the Supplier option to send notification to a Supplier, otherwise select Recipient.
b. In the Document Details section, select the Action Required by Supplier/ Recipient from the drop-down list and enter required details.
c. Up to fifty documents can be added in a notification.
d. The sender can also add Remarks (upto 200 Characters) in the box provided for the same.

C.Some other features

a. The counter party taxpayer will receive an e-mail on their registered e-mail address and an SMS on his registered mobile number for all notifications received.
b. An alert will also be given to Recipient/Supplier on logging into the GST portal.
c. A taxpayer is allowed to send up to 100 notifications to a single GSTIN for a particular tax period.
d. The recipient can upload the details of missing documents (not uploaded by their supplier in his Form GSTR-1) and send a notification to their supplier, using this facility. Supplier can then add such documents directly in their Form GSTR-1, if not reported earlier.
e. The functionality to upload and download the documents will be made available soon.

FAQs on Communication between Recipient and Supplier Taxpayers

Overview

1. What is “Communication between Taxpayers” functionality?

Answer: “Communication between Taxpayers” functionality facilitate in sending and receiving notifications to /from another taxpayer.

2. Who all taxpayers are eligible to use “Communication Between Taxpayers” facility?

Answer: All taxpayers except TDS, TCS and NRTP taxpayers are eligible to use Communication Between Taxpayers facility. TDS, TCS and NRP taxpayers will not be able to see the link Communication Between Taxpayers under the Services tab.

Send and View Notification to Other Taxpayer

3. Can I send a notification to other taxpayer from GST Portal?

Answer: Yes, you can send notification to other taxpayer from GST Portal. Navigate to Services > User Services > Communication Between Taxpayers > Compose option, which will facilitate in sending notifications to another taxpayer.

4. Is there any intimation that will go to other taxpayer once the notification is sent?

Answer: Yes, the Recipient/Supplier will receive an e-mail on his registered e-mail address and an SMS will also be triggered to his registered mobile number for all notifications sent or received. Also, an alert will be shared on GST portal.

5. Can I view the notification sent to other taxpayer from GST Portal?

Answer: Yes, you can view the notification sent to Recipient/Supplier from GST Portal. Navigate to Services > User Services > Communication Between Taxpayers > Outbox (Notification & Reply Sent) option, which will facilitate in viewing notifications sent to other taxpayer.

6. Can we select multiple rows in Rate table for one particular invoice while sending a notification?

Answer:  Yes, multiple rows can be added in Rate table for one particular invoice while sending a notification.

7. What is the maximum number of notifications which can be sent to same GSTIN (counterparty) in same financial year with same tax period by a taxpayer.

Answer:  A taxpayer is not allowed to send more than <100 > notifications if he is sending notification to same GSTIN (counterparty) in same financial year with same tax period.

Reply to Notification received from Other Taxpayer

8. Can I view notifications issued by Recipient/Supplier at the GST Portal?

Answer:  Yes, you can view notifications issued by Recipient/Supplier at the GST Portal. Navigate to Dashboard > Services > User Services > Communication Between Taxpayers > Inbox (Notification & Reply Received) option to view the notifications issued by Recipient/Supplier at the GST Portal.

9. Can I reply to notifications issued by Recipient/Supplier at the GST Portal?

Answer: Yes, you can reply to notifications issued by Recipient/Supplier at the GST Portal. Navigate to Dashboard > Services > User Services > Communication Between Taxpayers > Inbox (Notification & Reply Received) option to View and Reply/Take Action on the notifications received from Recipient/Supplier at the GST Portal.

10. Can I upload the missing documents directly on GST Portal?

Answer:  Yes, you can upload the missing documents directly on GST Portal under Upload to GSTR-1 option.

11. Can I upload and download the documents while sending notifications?

Answer: No, you cannot upload and download the documents while sending notifications.

12. How many documents can be manually added for a particular notification?

Answer: Fifty documents can be manually added for a particular notification.

View Reply received from Other Taxpayer

13. Can I view the reply for notification sent to Recipient/Supplier at the GST Portal?

Answer:  Yes, you can reply for notifications sent to Recipient/Supplier at the GST Portal. Navigate to Dashboard > Services > User Services > Communication Between Taxpayers > Outbox (Notification & Reply Sent) option to view the reply sent to Recipient/Supplier at the GST Portal.

Intimation

14. Does an alert is sent to Recipient/Supplier on GST portal when notifications/replies received by counterparty?

Answer: Yes, an alert will be given to Recipient/Supplier on logging to the GST portal if there are any new notifications/replies received.

15. Does an email or SMS is sent to Recipient/Supplier when a notification is received or sent to counterparty?

Answer: Yes, the Recipient/Supplier will receive an e-mail on his registered e-mail address and an SMS will also be triggered to his registered mobile number for all notifications sent or received.

Click on the below link for Tutorial on Communication between Recipient and Supplier Taxpayers

https://tutorial.gst.gov.in/userguide/returns/index.htm#t=Manual_communication.htm

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